You may return an item for a refund within 14 days of delivery; please ship the item back to us. Return credits are issued within 24 hours of receiving the item. Please note that return shipping costs will be deducted from your total refund amount. Please contact us via email to receive instructions about the return process. We’ll notify you via email when your exchange has been received and processed.!
Items will be inspected to qualify for a refund. Items must be in new condition and in the original packaging.!
Damaged or Missing Items!
If you received your pieces in damaged conditions, or there are items missing from your order, please contact us as soon as possible.!
No Returns or Exchanges on Customized Rugs!
We will not accept any return or exchange for customized rugs, rug pads and sale items.